107: Leading and Communicating Effectively with Different Personality Types with Nicole Jansen

Ep107 leading and communicating effectively with different personality types with Nicole Jansen on TalentGrow Show with Halelly Azulay

Different personality types have different needs, motivations, and strengths. As leaders, how can we understand and adapt to the many different personality types on our team in a way that fulfills their motivations and draws out their strengths? In this episode of The TalentGrow Show, speaker, coach and human behavior specialist Nicole Jansen shares her answer to this question and invites us to better understand others through the DISC Model of Human Behavior. Nicole explains the key attributes you should attune to in order to understand others’ personalities, how you can effectively adapt to different personalities without losing yourself in the process, and what methods or frameworks you can use to better understand and connect with individuals on your team. Listen, share with others in your network, and use what you learn to improve your communication and effectiveness as a leader!

ABOUT NICOLE JANSEN:

Over the past 30 years, Nicole Jansen has coached and trained thousands of leaders to transform their lives and achieve extraordinary results in business. In her view, there is nothing better than seeing people excel and live their best life, particularly when they are elevating others at the same time.

Applying her unique blend of business mentorship and personal mastery, Nicole’s clients not only experience a substantial increase in sales, team performance and profitability, they also experience greater confidence, clarity, and personal authenticity through discovering and playing to their strengths.

She is a certified Human Behavior Specialist, Business Breakthrough Coach, Strategic Intervention Coach, and has been personally trained and mentored by some of the top business, sales and leadership experts in the world. She is the founder of Discover The Edge and the Leaders Of Transformation Podcast & Community.  

WHAT YOU’LL LEARN: 

  • What ignited Nicole’s interest in learning how to manage different personality types (5:08)

  • What can leaders do to manage different personality types effectively? (6:10)

  • Nicole shares a personal story that highlights how different people respond to things differently (7:15)

  • Halelly and Nicole discuss the golden rule vs the platinum rule (8:04)

  • Being adaptable without changing yourself for others (8:54)

  • Why Nicole favors the DISC model of human behavior (11:06)

  • Two questions to ask yourself when connecting with someone new, to help you identify where they are in the DISC model (12:26)

  • Nicole talks about how to approach adapting yourself to other people’s personality types (14:14)

  • Nicole shares an example of how she applied the DISC model with a financial advisor she worked with (14:56)

  • Most of us understand that people are different: the real question is how we are different (16:46)

  • Small cues you can notice to assess what someone’s dominant personality quadrant is (17:00)

  • Using the DISC model to understand whether a role is right for you or for someone on your team (18:39)

  • What are the best ways to motivate each of the personality types? (20:21)

  • Adapting to your team’s needs and motivations as leaders: examples for each personality type (21:49)

  • Nicole describes what she thinks is one of the most important qualities of a leader (25:23)

  • How do you show presence as a leader? (26:32)

  • What’s new and exciting on Nicole’s horizon? (28:40)

  • One specific action you can take to upgrade your own leadership or communication skills (29:43) 

RESOURCES:

Transcript:

Episode 107 Nicole Jansen

TEASER CLIP: Nicole: Most of the assessments that are out there, people learn about themselves, but then they don’t know how to apply it when they are working with others, because you can’t go – if I meet you for the first time, and/or I’m perhaps maybe if you’re a direct report so I’m working with you over time we can do an assessment and get to know each other that way, but when you’re meeting somebody for the first time, you can’t say to them, “Can you fill out this 20-minute assessment and see what it says and then I’ll know how to talk to you?” You need to be able to adapt and to be able to connect with them quickly and understand.

[MUSIC] Announcer: Welcome to the TalentGrow Show, where you can get actionable results-oriented insight and advice on how to take your leadership, communication and people skills to the next level and become the kind of leader people want to follow. And now, your host and leadership development strategist, Halelly Azulay.

Halelly: Welcome back TalentGrowers. This is another episode of the TalentGrow Show and I’m Halelly Azulay, your leadership development strategist here at TalentGrow. My guest this week is Nicole Jansen and she’s going to talk to us about personality types and leadership. How you should communicate with people of different personality types. She’s going to give you a couple of shortcuts for how you can try to understand other people’s personalities based on the DISC model, and she’ll explain all about it in the show. It makes it super easy to understand and very practical for you to use. I look forward to hearing what you thought about it afterwards in the comments. Let’s listen to Nicole Jansen on the TalentGrow Show.

Okay, TalentGrowers. This week we have Nicole Jansen who for the past 30 years has coached and trained thousands of leaders to transform their lives and achieve extraordinary results in business. In her view, there is nothing better than seeing people excel and live their best life, particularly when they are elevating others at the same time. I love that. Applying her unique blend of business mentorship, personal mastery, Nicole’s clients not only experience substantial increase in sales, team performance and profitability, they also experience greater confidence, clarity and personal authenticity through discovering and playing to their strengths. She’s a certified human behavior specialist, business breakthrough coach, strategic intervention coach and has been personally trained and mentored by some of the top business sales and leadership experts in the world. She’s the founder of Discover the Edge and the Leaders of Transformation podcast and community, of which I am a member of that community. So Nicole, welcome to the TalentGrow Show.

Nicole: Thank you for having me Halelly, I’m excited to be here.

Halelly: I’m really glad you’re here and thanks for making time for the TalentGrowers and sharing your insights. Before we get into some of the interesting aspects of personality and leadership that you can share with our audience, I know that they want to know a little more about you. We always have our guests describe their professional journey very briefly – where did you start and how did you get to where you are today?

Nicole: Great question. I have kind of a unique experience of having parents that were business-minded, business oriented people. My dad owned garage businesses, my mother worked in the garage business, so I started off really early on in the entrepreneurial world. As I got older, I got more involved in the business and ended up partnering with them and we built a very successful business. I’ve also built my own businesses, alongside of that, from scratch. And also worked in corporate environments. I actually worked with a group of lawyers for almost eight years. It was supposed to be a short-term project, which turned into a lot more than that, but working with them was a great experience because I had the opportunity of experiencing in my own life the entrepreneurial space, but now also the academia and corporate world and what that was all about and the dynamics that are a part of that. And, I’ve also worked with, through my coaching business now, I’ve worked with as you said a lot of business leaders and owners and people that own large companies or that are somewhere along the way in developing and growing in their leadership role. I’ve worked with executives in transition, people that want to grow and be promoted through their company. So I’ve had a lot of experience in working with people. Very passionate about human behavior and leadership and where mindset plays into it. I do believe we’re all leaders and that it starts with leading ourselves and then being able to lead others through our example.

Halelly: We are so aligned about that. I know we share so many interests in common and a similar mission, it sounds like. Our focus is definitely in leadership. And leading is so hard. When you’re leading yourself for sure it’s hard, and definitely it gets harder when you’re leading others. Especially when you consider how different everybody is and how our personality differences play into that trickiness, that stickiness of trying to lead. So, what do you think leaders can do to manage, to lead, different personality types effectively?

Nicole: It’s kind of funny, the way I learned about these personality types was a very personal experience. I was with my dad. I honestly thought, as a child, that his whole goal in life was to drive me crazy. He was the difficult person that I had to deal with, and I remember I was about 11 or 12 years old and somebody handed me a – we were involved in personal development – so somebody handed me a personality insights book, that talked about different personality styles, and I was so blown away, realizing that, oh my gosh, it’s not that he’s trying to drive me crazy. It’s just our personalities are different. When I started to dive into that topic and really understand it, it became part of how I approached relationships and how I approached leadership and when I was working with – whether it be prospects or clients or vendors or partners or whoever – I always brought that in. It started there, and that’s what really ignited my interest in it.

For me, it was natural to understand that different personality types respond differently. They communicate differently. As leaders, first of all, like I said, we need to understand ourselves first. If we don’t understand ourselves, it’s going to be hard to understand others and to build an effective relationship. First of all we’ve got to understand how we operate? What are our behavioral tendencies? Then from that point we can understand how we lead and what the people that we’re leading need from us. When you lead people, how many times do we see, people get into management positions that were promoted for various reasons. Sometimes it’s because they did their job well, seniority, they’re very skilled in a certain area, and then they get into this management role and they get very little training on how to lead people. It’s like they take this approach of, “Okay, treating everybody the same.” But you can’t treat everybody the same. I learned that early on, because different people respond differently. I remember – and I use this personal example – I remember having a boyfriend of mine who was very outgoing and effervescent. It was my birthday. We went to this restaurant to celebrate my birthday, and he thought it would be super awesome to let them know it was my birthday and we could do their ritual. Their ritual was me standing up on the chair and putting a bucket on my head and doing dumb things and looking like a fool. That was not fun for me. But that was fun for him, and I said to him, “The reason you thought that was a good idea is because you would have liked it.” We lead, often times that way, where we actually recognize people and we try to motivate people based on who we are, not who they are.

Halelly: It’s like the Golden Rule versus the Platinum Rule. I don’t know if you talk about that with people, but that always is so helpful to me as kind of a reminder. The Golden Rule says to treat everybody like you would like to be treated. The Platinum Rule says treat others as they would like to be treated.

Nicole: Absolutely. When you’re treating people like they like to be treated, it does require you to adapt your own personality style. But if you’re the one that is looking to create an outcome, you want to build a relationship or get a result through working with this person, then it’s like one of my mentors says, the one with the tool or the awareness has the responsibility to do something about it. So it’s then my responsibility to adapt myself – not change, there’s a big difference. Some people get confused by this and think, “I’m supposed to be able to be me and be fully self expressed.” Absolutely, and when you’re working with another person, and your goal is to build a better relationship, be more effective and higher performance may be the goal there, getting them to do whatever they need to be doing, work well together, then it’s your responsibility to tailor your communication. I love what Tony Robbins says. He says communication is the response you get. So if we want to get a response, if we want to build better communication so we can get a better response, then we adapt. We adjust, not change, ourselves, but adapt to what it is that they need from us so that we can make that connection.

Halelly: Yeah. It’s almost like translating. I prefer to speak English. I don’t prefer to speak French, but if I’m going to speak to someone who only understands French, or understands French very well, and if I have the time and the ability to somehow try to adapt and convey the information to them in French so that they understand it, they’re more likely to take the action I’m asking them to take or to do things in the best possible way or to follow my instructions. It’s in my self-interest to translate, even though it isn’t my preference or my preferred language.

Nicole: If you only speak English and they only speak French, and you speak English to them and they don’t get it, saying it louder or getting more emphatic isn’t going to help!

Halelly: Exactly right. Just say it more in English.

Nicole: It’s like, “Let me say it slower for you.” “I still don’t understand!”

Halelly: So funny. Absolutely, I totally agree. You try to learn, so it sounds like learning and understanding more about your own personality is the first step, of course, because then you know what your baseline is and what you’re starting with. The more you can try to learn about what other people’s preferences are, the better you’ll understand the curve of translation, the bridge you need to build. Like what do I need to adapt, from what do I need to adapt? And two, what do I need to adapt so that the communication is more successful?

Nicole: Absolutely. We can talk about that briefly – using the DISC model of human behavior, just the one I use, there are lots of really great tools out there. The reason I like DISC as opposed to some of the others is because it literally is a tool, a resource, that you can go back to and you can use. It’s easy to understand, easy to remember, easy to apply. This is in particular the way that I learned it, which is through Dr. Robert Rohm from Personality Insights, so a plug for him and his company. I love what he’s done in terms of the way he’s actually taught this. He has five degrees, education and communication and several other degrees, and so he did this specifically so that people could use it to understand themselves, understand others, build better relationships and more effective teams. Most of the assessments that are out there, people learn about themselves, but then they don’t know how to apply it when they’re working with others. Because you can’t go – if I meet you for the first time, and/or I’m perhaps maybe if you’re a direct report so I’m working with you over time we can do an assessment and get to know each other that way, but when you’re meeting somebody for the first time, you can’t say to them, “Can you fill out this 20-minute assessment and see what it says and then I’ll know how to talk to you?” You need to be able to adapt and to be able to connect with them quickly and understand.

There’s two ways of doing it. First of all, there’s two questions you ask yourself – is this person more outgoing or is this person more reserved, number one. Second question is, are they more task oriented or are they more people oriented? The answer to those two questions will help you to identify which of the D, I, S and C they are. An outgoing task-oriented person is the D. They’re the dominant, driver, doer, decisive, demanding, determined person. The outgoing people-oriented is the I personality type, and they’re inspiring, influencing, inducing, interactive, impressive. They’re interested in people. Then you’ve got the people-oriented reserved types which are supportive and they’re steady and stable and sweet. Some of the sweetest people, kindest people you’ll ever meet. They like the status quo and they’re also very sensitive. Then you’ve got the reserve task-oriented people that are cautious, calculating, competent, consistent, contemplative. If you notice I’m using D-words, I-words, S-words and C-words. So it’s easy to remember. And be able to refer back to.

Once I understand that and it’s not to categorize or to pigeonhole anybody into a specific personality – “Oh, you’re this way” – but it’s to better understand where they may be leaning. So if they’re outgoing, they’re going to talk fast, they’re going to be more energetic, more optimistic. The reserved person is going to be a little bit more slower paced, a little more holding back or reluctant, critical thinking might be important to them and discerning. The task-oriented person, they like form and function and programs and plans and all of that. The people-oriented person is more relational. They like caring and sharing and emotions, sharing emotions and their feelings and friendships are important. If I understand where people are starting to go and lean, then I can adjust, because there’s a primary motivating factor that all of them have. And we’re a blend of all four personality types. There’s usually one or two that are a little stronger, more emphasized in us. So then it allows me to go, “Oh, this person I’m meeting is more outgoing and more task-oriented. Let me test it. Let me lean my communication, the words, the language I’m using and even my body language, and tone and speed and all that to be able to adjust to what they’re looking for from me.”

I had a guy once, a financial advisor, and he was a really detailed, C personality type, very calculating and cautious and analytical type and also very S personality type, very soft spoken, reserved. He wanted to present this plan to me, a financial plan, retirement plan. And I’m a D personality, it’s my strongest trait, and so I said to him up front, “Look, just tell me, how do we get to the outcome? What do I need to know?” This is why they have executive summaries, by the way. A lot of C-level executives, the leaders of organizations, D’s have a tendency, they like to lead and be in charge. They don’t want to read all 40 pages of your wonderful plan. They want to get the executive summary and that’ll determine whether or not they want to read anymore. But they want to get it short and sweet. I basically said to him and gave him some help and said, “Just give me the straight, how do we get to the outcome? I don’t need to know all the details. Just give me the straight and skinny.” Two hours later, and I kept hinting toward, but he felt he needed to read all the fine print and all the stuff. I asked, “Can I give you some feedback? You’ve literally had me in and out of this conversation over the last two hours and you’ve spent so much time and it’s so valuable. I appreciate the information, but it’s because I understand personalities. If I didn’t, you probably would have lost me a long time ago. I don’t need all this data. You need all this data because that’s important to you.”

Halelly: Absolutely. It sounds like you’re saying obviously the more we know someone, the better we can try to assess what their style is. It sounds like pretty quickly, you can guess on those two spectrum lines. You can guess which quadrant they’re in.

Nicole: Yes, and most of us understand that people are different. The question is, not that we’re different because we know we’re all different. It’s how are we different? That’s where learning and understanding it, you can quickly pick it up. I meet somebody and they lean in and they’re like, “Hey, how are you?” Then I already know that they’re likely a little more outgoing. If they’re holding back, they’re more reserved. Doesn’t mean there’s anything wrong with them. Doesn’t mean there’s anything wrong with me. It just means that that’s their natural tendency, that maybe they’re holding back, a little more reluctant. If they’re task-oriented, they’re going to be focused, you can look at their office and see they’re very functional, very organized. They’re task oriented. A people-oriented person is going to have lots of pictures. Even the way we dress, a task-oriented and specifically a more reserved person is going to be dressed probably immaculate. They’re into process and procedure and there’s a right way and a wrong way to do things and they’re very thoughtful. They drive a conservative car that is practical, and if they’re a little more outgoing and task oriented and more in the driver’s side, the dominant type, then they might be driving the SUV or the Mercedes.

You can see, when you get to know people and see how they show up, you can notice the I personality type is probably going to become, maybe a little more colorful, a little more expressive in their facial expressions. They’re more open. They want to express their feelings. A supportive type is going to be somebody that’s a little bit quieter, more gentle and soft-spoken. They’re going to listen more than they talk, because they’re reserved and people oriented, so they’re great listeners. Once you get the hang of this, you realize we’re all different. And the beautiful thing about building teams is that all of these personalities have equal value and equal importance in a team, and so they bring something different to the team. Some teams are going to need a little more of one, personality versus the other. Like sales teams have a tendency to attract more of the D’s and the I’s, because they’re outgoing and people oriented, task oriented, they’re driving and like to be lead and be in charge. The reserved types tend to lean more toward roles that allow them to be more backstage. I think of front stage, backstage. They like to be behind the scenes as opposed to in the front stage. They kind of gravitate toward different roles.

This also works for even understanding if a role is right for you and if a role is right for a person you’re bringing onto your team, is to look at their personality. Not just their skillset, not just their experience, but does it fit their personality and does the environment fit their personality? If it’s super fast-paced and high intensity stress, and they’re an S personality type, in the beginning they maybe able to bring some of that calm personality into it, but if they’re not strong enough – not that they’re not strong, different type of strength – but if they’re not able to manage that, it can actually wear them out is what it can do. I’ve seen that happen, where very talented people that just didn’t thrive in a certain environment, because that environment was drive by strong D-personality leadership types and it wore them out. They went to another environment and did really, really well.

Halelly: What’s the best way to motivate each of the personality types? We can’t get into it in great detail, but you’re saying adapt. What are some ways you’ll adapt?

Nicole: You can motivate them by understanding what is their motivation? For the D personality type, they like challenge, they like choices and they like control. They like to lead and be in charge. Their motivation is actually being in control, if you want to summarize it, and they want to get results. They are really motivated by getting results. And that’s why they like to be in control, they want to control the results. The I personality type likes recognition, they like popularity, they like approval. For them, that’s where it’s really important how people perceive them. The D is like, “I’m going to get results.” The I is like, “How do I look?” So a lot of them actually are close to you in Hollywood, the I personality types. The S personality type, they like appreciation and security, harmony. They’re the ones that bring harmony to the team, where the D drives the results, the I makes sure everybody has fun, the S will make sure there is harmony in a team, and the C personality type likes quality answers and excellence. So they’re going to bring their process and procedures and the right way to do things to the team. Does that answer your question?

Halelly: Yeah. I want us to get the sense of what is the bridging, what’s the translation that needs to happen? If you need to get to results, or if you need a certain something done by the deadline as a leader, there’s only so many ways that can be done. The way that you can convey it to the person and the way that meets their needs or adapts to their motivations can help you get the results. Sometimes it feels like there’s not that many ways to look at this.

Nicole: Well, it’s interesting that you say that. You’re absolutely right. What do most leaders want to do, what are they required to do? They need to get a certain result, bottom line. No matter where they are in the organization, have a certain result they need. This goes for us too, and how do we motivate ourselves in understand what’s important to us, but when we’re talking about other people, let’s say for example you’re a D and you have C personality types or I or S personality types on your team, there’s multiple ways, infinite ways, to say the same thing. If I’m talking to a C personality type and I’m saying, “Look, we need to get results here. We need to get things done and make it happen,” they’re like, “Okay, whatever.” But what really motivates them and how I can get them on board is saying, “Look, we need you to help us to do this in a way that is going to deliver excellence to the customer. What’s the process that’s going to get us where we need to go? We need to get this done in a certain amount of time because the client is expecting it. That’s the expectation, the commitment we’ve made to them.” But a little side note, the C personality types need enough time, so often D personality types will be like, “I need this yesterday,” and the C is going, “I can’t do it with quality. You’ve got to give me a little bit more leeway, a little more lead time, I should say, to be able to get the job done and do it with excellence.” You expect them to just throw it together, they’re not going to be happy and they’re not going to do a really good job and over time they’re going to resent you for it because they’re not allowed to do it the way they want to do it.

If I’m working with the I personality type, I’m connecting the result to fun and how they’re going to look. “When we get this done, the client is going to love us. They are going to love us when we get this done.” I'm using that as an example, but there’s many examples. The S personality type is, again, appealing to what is important to them. What you do is you tie what’s important to them to the result that you’re looking for, so you translate it like you were talking about earlier. You’re translating it into French, for them to go, “Oh, yeah, that makes sense. We’re going to do this, work together. We’ll all work together. You bring so much value to this team and making sure that we’re all doing what we need to be doing. Really appreciate your value.” Important piece with this, with the S personality types, is where you appreciate them. I talk about that they need that appreciation. It’s that one-on-one, personal attention to them. It’s not putting up in front of an audience and saying, “Hey, congratulations to so-and-so for doing this.” That will freak them out and they will not appreciate you bringing them up on stage and doing that. The I personality type is like, “Thank God, finally, I get my chance in the spotlight.” That’s not the S personality. Again, same thing, “I really appreciate what you bring to the table here and how you work together. Your support of what we’re doing is so appreciated. You make sure that the little, fine details all get done and that makes the difference and our clients really appreciate that.”

Halelly: You can even right them a card, probably, and they’ll cherish it.

Nicole: Yes.

Halelly: Awesome. Do you have a couple of short ways to describe what you think are the most important qualities of a leader?

Nicole: There’s lots of qualities that people talk about – inspiration and motivation and all this. I’m going to go with something that I don’t know that people talk about as much, and that is presence. I’m a business coach and a life mastery coach as well, because it all ties in. How we do anything is how we do everything. We’re leading in our lives. But presence, all of this is predicated on that you’ve got to be present with another person to understand, to spend the time, to invest in understanding who they are and listen and pay attention to the indicators of them telling you what’s important to them and what’s not. And so I’d say one of the things I’ve experienced in working with leaders over all industries and backgrounds and so forth is they have the ability to pay attention. Yeah, they drive results. Yes, they know how to inspire people, but the reason why they’re able to do that is because they’re present and people get that they care about them.

Halelly: Say more about how does one, like let’s concretize it. How do you show presence or how do you act in a present way?

Nicole: Most people listen and are just basically, they’re not listening, they’re not actively listening. They’re just waiting for the person to finish so they can say something else, their next thing. They’re so busy in their head. I would encourage a leader – and this is not just because I’m a coach – but I would encourage any leader to have somebody that you can go to, whether it’s a coach or a mentor or some way or meditation, some way of getting all the inner dialogue in your own head quieted down so that all those little voices and the stuff that’s going on in your head can be silenced enough that you can actually hear through the noise. You can hear what somebody else is actually saying and what they’re not saying. Literally it is listening. It is being still. There’s a saying, “Be still. Be quiet. Quiet your mind.” Lots of different ways people say it. Be mindful. What they’re basically saying is put yourself in a state of being present. Present in the now, present with the other person. You’re listening for what they’re saying, what they’re doing, what they’re not saying often times. It’s that intuition that comes in. How do you know how to say the right thing? Everybody knows how to do this. Somebody that you’re interested in – maybe a significant other or a child – and you stop and you listen to them. You can build such an incredible connection. You hear things that you didn’t hear before, when you were so busy working your agenda.

Halelly: Yeah, I love it. I think the distinction, maybe, that comes to me is sort of the word present as opposed to past and future. Which is sort of like us being in our head. Think about the past or to think about the future, what you want to say next or what this means down the road. It means you’re taking yourself out of the present which is where you have to be.

Nicole: Absolutely.

Halelly: Great. Oh, Nicole, this has been so much fun and we’re pretty much out of time, so before you give one specific action and then share how people can stay in touch, what’s new and exciting on your horizon these days?

Nicole: I’m really excited about the podcast I have, Leaders of Transformation. We just celebrated 200 episodes. You’re going to be on the show soon, I’m really excited about that.

Halelly: Congratulations on it.

Nicole: Thank you. Amazing difference makers, world changers that I’ve had the opportunity to interview and showcase what they’re doing, so that’s really fun. I’m also working on a project that is designed to transform the podcasting world and so I’m excited about that as well. It’s really all designed to help people to get their message out there. Like what we’re talking about, leadership and growing their strengths or talents, the talent grow like your show. I love that concept. It’s like I’m all about helping people to be who they were created to be, to maximize their potential. These are just some of the ways I get to do it.

Halelly: Totally. It’s exactly what I say – help people maximize their potential. It’s fun. We’re kindred spirits and congratulations again on your show and I’m looking forward to being on it too. Well, what’s one specific action that our listeners can take today, tomorrow, this week, that can help them upgrade their own leadership or communication skills?

Nicole: I was thinking about that, actually, prior to this, and there are so many actions you can give people. I would say that when we’re talking about presence and talking about understand yourself and others, recognize this and just remember this as you’re listening to what people are saying to you, remember that people don’t do things to you. They do things for themselves. And that doesn’t mean that they’re being selfish. It just means that they’re operating from they are the center of their own universe. They’re actually projecting out, they’re communicating through their own personality style. Just like with my dad, and I would get frustrated with him because I thought he was trying to drive me crazy and he wasn’t. He was actually just communicating to me in his own way. If we recognize that and we choose fascination over frustration and curiosity over criticism, it will go a long way for us in building our communication skills and our ability to lead others.

Halelly: Perfect. Absolutely, and I agree. Well, how can people – I know they’re going to want to learn more from you and about you – so we’re going to put everything in the show notes, but what are the best ways to connect?

Nicole: Sure. I have two websites. The one website which is for my coaching business and there are some assessment tools on there, you can check them out as well. That’s DiscoverTheEdge.com. Then my podcast, which it does link also to my podcast, but the direct link to the podcast website is LeadersofTransformation.com Of course I’m all across social media. You can find me there as well.

Halelly: Okay, very good. We will link to that in the show notes and Nicole, it’s been fun talking with you. Thank you for coming on the TalentGrow Show and sharing some of your insights with the TalentGrowers.

Nicole: My pleasure. Thank you for having me.

Halelly: You’re very welcome. I hope you enjoyed that TalentGrowers, and I hope that you’ll take action, because you know that only through taking actions will you actually develop and grow and apply your new learning. Take action on what Nicole had suggested to be more present. Another action I’d like you to take is to go over onto my website, TalentGrow.com, and from the show notes page get the free tool I’ve created just for listeners for the show. It’s called the 10 Mistakes that Leaders Make and How to Avoid Them. Today we talked about some common mistakes and that tool, I teach you about mistakes that leaders make. You might be making those mistakes. You’re probably not aware. I hope that you’ll go grab that and that’ll also allow you to stay in touch with me and learn about all the new shows that come out and other short tips and information you can use. I don’t make it very long. It’s easy to read and it comes into your mailbox every week.

This is it for another episode of the TalentGrow Show. I am Halelly Azulay, your leadership development strategist here at TalentGrow and I’m so glad you’ve listened. Until the next time, make today great.

Announcer: Thanks for listening to the TalentGrow Show, where we help you develop your talent to become the kind of leader that people want to follow. For more information, visit TalentGrow.com.


Get my free guide, "10 Mistakes Leaders Make and How to Avoid Them" and receive my weekly newsletter full of actionable tips, links and ideas for taking your leadership and communication skills to the next level!

Don't forget to LEAVE A RATING/REVIEW ON APPLE PODCASTS/iTUNES! It’s easy to do (here’s how to do it in 4 easy steps). Thank you!!

Like the Facebook page of The TalentGrow Show!
Join the Facebook group – The TalentGrowers Community!
Intro/outro music: "Why-Y" by Esta

You Might Also Like These Posts:

Ep068: Understanding emotional intelligence and the “cocktail of behaviors” with Hile Rutledge

Ep053: How to ditch generational stereotypes and optimize leadership with Jessica Kriegel

Ep13: The Coach Approach and Leading from the Discomfort Zone with Dr. Marcia Reynolds, MCC