I am beyond excited to reveal my new podcast and a special contest I'm running to celebrate the launch of...
You've heard the term emotional intelligence (aka EQ) bandied around. Do you know what it means? If not, you might have fallen for the common myth that being emotionally intelligent means being more emotional. That's really not the case. What being emotionally intelligent actually means is becoming more aware of your own and others' emotions, increasing your capacity to manage your own emotions and take into account those of others, so that you can increase your ability to be more, not less, rational in your actions. Your communication and your relationships will improve when you harness your emotional intelligence!
Read this post to learn more about what EQ is and how to harness it for improved communication.Read More
Effective delegation is an essential supervisory skill. Any supervisor or manager must learn to delegate effectively in order to accomplish his or her goals. By definition, to supervise the work of others means that you have to take time away from the technical aspects of your job and tend to the people side of things. Therefore, because time resources are finite, you must remove some of the work you were previously able to accomplish on your own from your task-list in order to make time for performance management and leadership tasks. And because that work still must be completed, you will need to delegate it to your staff.
In this post I summarize the barriers and benefits of delegating, and offer a step-by-step process to help you delegate successfully.Read More
In this short "blog" (video blog) post, I describe the story of Charlie (made up name), a manager I coached and how he proudly led by example in a way that was going to backfire, big time. Learn about the unintended consequences he would have experienced and what I suggested that he try instead.Read More
A fun and quick tale of a master networker who has adopted a very unique practice that makes him remarkable. On my birthday. And how you could do something similar to be remarkable to your network.Read More
When I teach my clients about networking, personal branding, communicating, and connecting meaningfully with others, the subject of names comes up often. Many, if not most, people I work with admit they have a hard time remembering names. Some people think it’s just the way it is, and some people feel ill-at-ease about it.
Here’s a brief summary of the “what”, “why”, and “how” of the name-game: what is wrapped up in names, why you should make an effort around names, and how to help others learn yours as well as how to learn and remember other people’s names more easily.Read More
When I decided I wanted to write a book, I was utterly terrified and baffled. Where do I start?
Thankfully, I’d learned years ago that I do not have to go it alone with new challenges: I called on a trusted mentor. Elaine Biech has written or edited more than 50 books. She knows about this thing! I’m grateful for the amazing insights Elaine shared with me to guide my book publishing process. I couldn't have done it as quickly or as well without her mentoring support.
Have you had a mentor or mentored someone? I actually devoted a whole chapter in Employee Development on a Shoestring to the idea that mentoring can be a wonderful tool to develop employees. It is also an amazing employee engagement booster. In this post, I’ll share some of the highlights with you about what mentoring is and why it’s helpful, who is the ideal candidate for this kind of relationship, and seven tips for creating a strong mentoring program and/or building a great mentoring relationships which will increase both learning and engagement in your organization, department, team, or even just yourself.Read More
Guest Post by Alexia Vernon: While there is little more painful than seeing and hearing a speaker deliver inaccurate, incomplete, or unhelpful content, one thing that is at least equally painful is when someone has so much expertise she or he doesn't know how to make it meaningful for an audience. Here are my top 3 ways to ensure that your next presentation, whether it’s just at a departmental meeting or in front of a large group of employees, is memorable AND translates into the action you want to see from your people.Read More
There’s a tide of supporting evidence rising for why we should really ditch performance appraisals as we know them. Over the past year, I’ve been lucky to work with two different large clients to help them do just that. Here’s what I’ve learned so far from the research, preparation, and roll-outs of these huge cultural changes:Read More
I’m happy to share three new leadership books with you that are launching in the coming days. Each brings a unique and helpful perspective to ease the work of leaders and create new opportunities for developing leadership skills: Leaders Open Doors by Bill Treasurer, Overworked and Overwhelmed: The Mindfulness Alternative by Scott Eblin, and The Discomfort Zone by Marcia Reynolds. Here's my short review of each - go get all three!Read More
Whether in casual conversations or business presentations, one-on-one or with a group, getting others to be drawn into and engaged with you is important if you want to get your message across successfully and leave them wanting more. Here are seven surefire tricks that will help you be a people magnet and become more engaging in your communication interactions:Read More
Motivating others - that's a tough one, right? In this post, I share the three secrets to motivating and inspiring others. Hint: none of these secrets involve spending more money! Here are some of the key findings from scientific research about what is highly motivating to most of today's knowledge workers and how to apply these insights to your daily leadership efforts.Read More
In this post, which originally appeared in the Association for Talent Development (ATD) "Links" member newsletter, I provide a summary of the main points and a synopsis of some of my key takeaways from Brené Brown's book, The Gifts of Imperfection. I'd love to hear your thoughts in the comments below the post!Read More
You might have been exposed to the idea of Lunchtime Learning before. Sometimes called Brown Bag Training or Lunch ‘n Learn (beware – that’s a trademarked phrase!), it’s a short (45-90 minutes) learning session held during lunchtime. What’s so special about these Brown-Bag Sessions, you say? Invite employees to do the teaching, not just the learning! In this post, I lay out the what, who, why, and how of creating a 3-way win for employee development in any organization.Read More
Have you ever stopped to think about the practice of shaking hands with people we meet in business functions and meetings? Why do we do it? Does it still make sense in this day and age? And do the rules about the proper protocol for how to shake hands still hold or should they be revised with time and progress in our society? Do other societies and cultural groups also use this practice and do the same norms apply there (as my friend Marina Kraus asked me)? My colleague Larry Straining added: “Is there an appropriate order (or hierarchy) for shaking hands in a group. Right to left? Ladies first? Age? Position?”
In this three-part series on handshaking, I will attempt to answer some of the questions that abound about the practice of handshaking in business. In Part 1, we’ll review why we shake hands in the first place, what your handshake says about you, and consider whether we should keep shaking hands or quit this practice altogether. In Part 2, we’ll explore whether handshaking is culture-specific or universal. And in Part 3, we’ll examine what other options we have and a list of Do’s and Don’ts to help us all practice proper handshaking protocol (say that three times fast ;) ).
Read Part 3 now...Read More